A global insurance, reinsurance and services company established in Madrid (Spain) over 30 years ago, operating worldwide.With a direct presence in 38 countries, the company has over 1250 corporate partners and more than 100 million people use their services
Results achieved:
38% reduction in incident or enquiry resolution time (45 minutes to 38 minutes)
Satisfaction score over 85%
60% more incidents resolved on first contact (FCR)
