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Airlines: Volotea 

About the client 

One the leading airlines in Europe, specialising in offering many destinations, non-stop flights, affordable prices, sensible times, friendly airports, local area cooperation and simple hospitality. Great service at a low cost. 

Results achieved: 
  • 30% more efficient service 
  • 100% traceability on all incidents and enquiries 
  • 90% higher customer satisfaction 
  • Integration of channels such as WhatsApp and Facebook Messenger to improve communication with its users