E-commerce: TradeInn
About the clientOur client is a business specialising in equipment for outdoor activities such as diving or climbing.
Delivering to over 200 countries, and receiving more than 7000 orders a day, they have positioned themselves as one of the e-commerce leaders in their sector.
Their commercial practices stand out for their focus on customer satisfaction.
Results achieved:- 100% traceability on all incidents and enquiries
- Identification and integration of the channels most used by e-commerce and retail users
- All enquiries and incidents managed in one single platform
- Fewer abandoned carts and more repeat purchases
