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E-commerce: TradeInn 

About the client 

Our client is a business specialising in equipment for outdoor activities such as diving or climbing. 

Delivering to over 200 countries, and receiving more than 7000 orders a day, they have positioned themselves as one of the e-commerce leaders in their sector. 

Their commercial practices stand out for their focus on customer satisfaction. 

Results achieved: 
  • 100% traceability on all incidents and enquiries 
  • Identification and integration of the channels most used by e-commerce and retail users 
  • All enquiries and incidents managed in one single platform 
  • Fewer abandoned carts and more repeat purchases