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Tourism: Civitatis 

About the client 

A leading company in tourist service reservations such as guided tours and group excursions. It currently offers more than 30,000 different activities in over 1000 destinations, and serves more than 3 million customers. 

Results achieved: 
  • 30% faster resolution time 
  • 100% traceability on all incidents and enquiries 
  • 90% higher customer satisfaction 
  • Creation of a help centre with over 450 publications.