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Transport and mobility 

About the client 

One of the leading public transport operators in Spain and a true benchmark for citizen transport and mobility companies in Europe and worldwide. Includes buses, metro, funiculars, cable cars, trams and tourist buses. 

Results achieved: 
  • 100% traceability for all incidents, regardless of contact channel 
  • 93% faster response time, down from 2 days to 3 hours 
  • Identification of the channels most used by users. 
  • Improved internal communication, bringing together different departments in a single platform.