One of the leading public transport operators in Spain and a true benchmark for citizen transport and mobility companies in Europe and worldwide.Includes buses, metro, funiculars, cable cars, trams and tourist buses.
Results achieved:
100% traceability for all incidents, regardless of contact channel
93% faster response time, down from 2 days to 3 hours
Identification of the channels most used by users.
Improved internal communication, bringing together different departments in a single platform.
