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Retail: MediaMarkt 

About the client 

The European leader in consumer electronics distribution and related services, with more than 1000 sites located in 15 countries. They have 90 physical stores in Spain, in addition to the online store. 

Results achieved: 
  • 30% increase in automated enquiries 
  • 90 more centralised stores 
  • Multichannel management of all enquiries, regardless of the channel 
  • Reduced costs through improved and optimised internal processes