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Insurance: Verti 

About the client 

We're talking about Verti, a global insurance, reinsurance and services company established in Madrid (Spain) more than 30 years ago, and operating worldwide. With a direct presence in 38 countries, they have over 1250 corporate partners and more than 100 million people use their services. 

Results achieved: 
  • 85% higher guaranteed satisfaction score 
  • 60% more incidents resolved on first contact (FCR) 
  • Multichannel Incident Resolution 
  • Expert Helpdesk team with over 15 years of experience in IT support 
  • Expert technicians available 24/7
  • Technical support - we reduce your support costs or resolve incidents with your IT assets; 24 hours a day, 365 days a year!