Insurance: Verti
About the clientWe're talking about Verti, a global insurance, reinsurance and services company established in Madrid (Spain) more than 30 years ago, and operating worldwide. With a direct presence in 38 countries, they have over 1250 corporate partners and more than 100 million people use their services.
Results achieved:- 85% higher guaranteed satisfaction score
- 60% more incidents resolved on first contact (FCR)
- Multichannel Incident Resolution
- Expert Helpdesk team with over 15 years of experience in IT support
- Expert technicians available 24/7
- Technical support - we reduce your support costs or resolve incidents with your IT assets; 24 hours a day, 365 days a year!
